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FAQ's - Frequently Asked Questions

FloridaTix
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- How do I find out about special offers?
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FloridaTix

What is FloridaTix all about?

FloridaTix believe to get the most out of life, you need to experience as many experiences as possible. The FloridaTix team are here to help you, with a wealth of knowledge, passion for great leisure experiences, quick, free and easy booking, plus great prices too, we’ll help you choose the right experience that will give you memories to share for life.

What kind of products does FloridaTix offer?

FloridaTix gives you an outstanding choice of carefully selected experiences, sightseeing tours, shows, theme parks and attractions in Orlando, Florida.

What’s the benefit of booking with FloridaTix?

Lowest prices guaranteed!
No credit card or booking fees – the price you see is the price you pay.
Real Tickets – we issue real tickets, not vouchers or coupons, to Florida’s major theme parks, so there are no blackout dates or “sold out” issues to ruin your holiday.
Easy booking online or by phone.
Secure website.
Avoid disappointment by booking in advance for top attractions.
UK Exclusive Offers – many of our tickets are exclusive and guarantee you the best deal.
Free and Prompt Delivery – We guarantee that you’ll have your tickets when you need them, and delivered direct to your doorstep.

How do I contact FloridaTix?

You can find all of FloridaTix’s contact details in the Contact Us section.

What’s FloridaTix’s privacy policy?

FloridaTix understands and respects the importance of your privacy. Any visitors to our website can be assured that the protection of personal data is given the highest possible priority. For more details, please view our full Privacy Policy.

What are FloridaTix’s terms and conditions?

Please see our full Terms and conditions.

Services

How do I find out about special offers?

FloridaTix understands that enjoying any experience is even better when you have received a great offer! To keep you informed of any of our great special offers please opt into our newsletters, which will let you be entertained at great prices. You can sign up to our newsletter from any page of the website using the link in the footer.

Payment Options

What are my payment options?

Currently we accept payments using PayPal, Visa and Mastercard.

How do I know my credit card details are safe on your site?

FloridaTix use 256bit encryption to send and receive card details through our servers and also to the bank. We do not store your card number or your security details; these are transmitted to the bank only.

FloridaTix does its best to maintain a safe and secure website and database system; we will not sell your details to third parties and will only use your details for our own legitimate business purposes.

What is the Card Security Code on my credit card?

The card security code is a unique 3 or 4 digit number printed on your debit/credit card. (This can be found on the back of your card, the last 3 or 4 digits within your signature field) This number is not embossed on the card and not printed on the sales receipts, thus making it difficult for anyone other than the genuine cardholder to know it.

Bookings

Can I book over the telephone?

Yes you can, the FloridaTix team are here to help! Give us a call on 0844 873 0060. Lines open from 9am-6.30pm Monday to Friday, 9am-5pm Saturday and 11am-4pm Sunday.

How do I buy online?

Once you have found an attraction on FloridaTix that you can’t wait to enjoy, all you have to do is follow these simple steps:

Select the date you wish to use the experience on
Select how many people you want to enjoy the experience
Click the ‘BOOK NOW’ button on the product page
Go to checkout
Enter your payment details
Pay and confirm your order
ENJOY!

Please make a note of your booking reference number; your tickets will then be immediately sent to you via our efficient delivery service.

All tickets are posted to you via Royal Mail and your tickets will be delivered within so many days depending on the delivery service you selected.

Standard Delivery (FREE) – within 7 working days.
Special Delivery – within 2 working days.

Do you deliver to the Republic Of Ireland (Eire)?

We do deliver to Ireland and delivery should take between 3-7workings days. We don’t charge extra for deliveries to Ireland.

Are my details safe if I buy online?

Do I need to confirm my booking with the local supplier?

Once you have booked online, your booking is confirmed. However in some cases, the local supplier might ask you to reconfirm the booking when you have arrived at the destination, by calling them one or two days before the experience date. All of this information including supplier name and telephone can be seen on your paper e-ticket underneath the ‘Notes’ section.

Cancellations and Amendments

Please refer to our full Terms and conditions for our cancellation and amendment policies.

What is my proof of purchase?

Your hard ticket or paper e-ticket voucher is your proof of purchase.

Do I require any photo identification?

You don’t require any photo identification with our hard tickets, just simple take them to gate and avoid the queues.

However if you’ve booked an attraction that comes in the form of a paper e-ticket voucher, the supplier who is providing your experience requires valid photo ID, such as a passport or drivers license. This is required to protect your purchase with FloridaTix.

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